1. WHAT INFORMATION DO WE COLLECT?

 

Personal information you disclose to us

 

In Short:  We collect personal information that you provide to us.

 

We collect personal information that you voluntarily provide to us when you register on the Platform, express an interest in obtaining information about us or Platform or the Counselor Services, when you participate in activities on the Platform or otherwise when you contact us.

 

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Platform, the choices you make, and the services and features you use. The personal information we collect may include the following:

 

• names
• phone numbers
• email addresses
• job titles
• usernames
• passwords
• contact preferences
• personal preferences
• contact or authentication data

 

 

 

Sensitive Information. When necessary, because this is an online counseling platform with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:

 

• health data
• financial data
• information revealing religious or philosophical beliefs
• student data
• counseling preferences

 

Payment Data. We do not collect or otherwise store your payment details to process the payments you choose to make when scheduling an appointment via our Platform. When information such as your payment instrument number, and the security code associated with your payment instrument is input by you to pay for the Counselor Services, it is not stored or otherwise collected by us. All payment data is handled through our secure plugins provided by WooCommerce. You may find their privacy notice link(s) here:

https://woocommerce.com/support-policy/ .

 

All personal information that you provide to us must be true, complete, and accurate

 

Information automatically collected

 

In Short: Some information – such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Platform.

 

We automatically collect certain information when you visit, use, or navigate the Platform. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Platform, and other technical information. This information is primarily needed to maintain the security and operation of our Platform, and for our internal analytics and reporting purposes.

 

Like many businesses, we also collect information through cookies and similar technologies.

 

The information we collect includes:

 

• Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Platform and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Platform(such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called ‘crash dumps’), and hardware settings).

 

• Location Data. We collect location data such as information about your nationality in our questionnaire form on your personal account. This does not constitute a precise location but rather an idea of your location based on your nationality. This is collected primarily for marketing purposes.

 

 

2. HOW DO WE PROCESS YOUR INFORMATION?

 

 In Short: We process your information to provide, improve, and administer our

Platform, for the fulfilment of our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

 

We process your personal information for a variety of reasons, depending on how you interact with our Platform, including:

 

• To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.

 

• To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.

 

• To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.

 

• To send administrative information to you. We may process your information to send you details about our services and the Platform, changes to our terms and policies, and other similar information.

 

• To protect our Platform. We may process your information as part of our efforts to keep our Platform safe and secure, including fraud monitoring and prevention.

 

• To identify usage trends. We may process information about how you use our Platform to better understand how they are being used so we can improve them.

 

• To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand the effectiveness of our marketing strategies.

 

• To save or protect an individual’s vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.

 

• To provide the best quality Platform to users.

 

 

 

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

 

In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e. legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with the use of the Platform,  to enter into or fulfil our contractual obligations, to protect your rights, or to fulfil our legitimate business interests.

 

 

If you are located in Saint Lucia, this section applies to you.

 

We follow and rely on the basis for The Data Protection Act enacted on May 2011 for the measures which we have put in place for your data protection and security. This act aligns with global standards for data protection and privacy.  Under this Act you have the right to request or make corrections to inaccurate data, and we as an organization have the obligation to implement appropriate security measures to protect your data. This Act follows the General Data Protection Regulation (GDPR).

 

 

If you are located in Jamaica this section may apply to you.

 

If you are a resident of Jamaica, we are compliant with the Data Protection Act 2020. This act primarily aligns with global standards for data protection and privacy.  Under this Act you have the right to request or make corrections to inaccurate data, and we as an organization have the obligation to implement appropriate security measures to protect your data. This Act follows the General Data Protection Regulation (GDPR).

 

 

If you are located in Barbados this section may apply to you.

 

If you are a resident of Barbados, we are compliant with the Data Protection Act 2019. This act aligns with global standards for data protection and privacy.  Under this Act you have the right to request or make corrections to inaccurate data, and we as an organization have the obligation to implement appropriate security measures to protect your data. This Act follows the General Data Protection Regulation (GDPR).

 

 

If you are located in Trinidad & Tobago this section may apply to you.

 

If you are a resident of Trinidad and Tobago, we are compliant with the Data Protection Act in 2011. This act aligns with global standards for data protection and privacy.  Under this Act you have the right to request or make corrections to inaccurate data, and we as an organization have the obligation to implement appropriate security measures to protect your data. This Act follows the General Data Protection Regulation (GDPR).

 

 

 

The General Data Protection Regulation (GDPR)

 

The General Data Protection Regulation requires us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:

 

• Consent. We may process your information if you have given us permission (i.e. consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Learn more about withdrawing your consent.

 

• Performance of a Contract. We may process your personal information when we believe it is necessary to fulfil our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.

 

• Legitimate Interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms.

 

For example, we may process your personal information for some of the purposes described in order to:

 

• Analyse how our Platform is used so we can improve them to engage and retain users
• Support our marketing activities
• Diagnose problems and/or prevent fraudulent activities

 

• Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.

 

• Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.

 

 

 

 

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

 

In Short: We may share information in specific situations described in this section and/or with the following categories of third parties.

 

Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents (‘third parties’) who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with our third parties, which are designed to help safeguard your personal information and to provide you with Counselor Services. Therefore, because we are in a contractual agreement with our third-party contractors, they legally cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organization apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct.

 

The categories of third parties we may share personal information with are as follows:

 

• Website Hosting Service Providers
• Data Analytics Services
• Communication & Collaboration Tools
• Data Storage Service Providers
• Payment Processors
• Finance & Accounting Tools
• Contracted Counseling Service Providers
• Performance Monitoring Tools
• Product Engineering & Design Tools
• Social Networks
• Testing Tools
• User Account Registration & Authentication Services

 

 

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

 

In Short: We may use cookies and other tracking technologies to collect and store your information.

 

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Platform. Some online tracking technologies help us maintain the security of our Platform nd your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions. We also permit third parties and service providers to use online tracking technologies on our Platform for analytics purposes.

 

Google Analytics

 

We may share your information with Google Analytics to track and analyze the use of the Platform To opt out of being tracked by Google Analytics across the Platform, visit https://tools.google.com/dlpage/gaoptout . For more information on the privacy practices of Google, please visit the Google Privacy & Terms page.

 

 

 

6. HOW LONG DO WE KEEP YOUR INFORMATION?

 

In Short: We keep your information for as long as you have an account on our Platform. This is done to fulfil the purposes outlined in this privacy notice unless otherwise required by law.

 

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law. No purpose in this notice will require us to keep your personal information for longer than the period of time in which users have an account with us.

 

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

 

 

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

 

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

 

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. You acknowledge and agree that although we will do our best to protect your personal information, transmission of personal information to and from our Platform is at your own risk. You should only access the Platform within a secure environment.

 

 

8. DO WE COLLECT INFORMATION FROM MINORS?

 

In Short: We do not knowingly collect data from or market to children under 18 years of age.

 

We do not knowingly collect, solicit data from, or market our Platform to children under 18 years of age, nor do we knowingly sell such personal information. By using the Platform, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Platform and its services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at contact@healthyhealingco.com .

 

 

9. WHAT ARE YOUR PRIVACY RIGHTS?

 

In Short: If you are a member of Saint Lucia, the Commonwealth or Caricom, your privacy rights is contingent to the Data Protection laws and acts within the Caribbean. We will consider and act upon any request in accordance with applicable data protection laws.

 

Withdrawing your consent:  If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section ‘HOW CAN YOU CONTACT US ABOUT THIS NOTICE?‘ below.

 

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

 

 

 

Account Information

 

If you would at any time like to review or change the information in your account or terminate your account, you can:

• Log in to your account and update your user account.

 

You can also log into your account to terminate or delete your account. We will remove and delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.

 

Cookies and similar technologies:  Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Platform.

 

If you have questions or comments about your privacy rights, you may email us at contact@healthyhealingco.com .

 

 

10. DO WE MAKE UPDATES TO THIS NOTICE?

 

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated ‘Revised’ date at the top of this privacy notice. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. The date of notification to you will be the date of submission and posting of such changes and updates. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

 

 

11. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may contact us by email at contact@healthyhealingco.com

 

 

12. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

 

You have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information,

please visit www.healthyhealingco.com/contact/ .